The Beginner’s Guide to Building a Remote Team
Chapter 5: How to Manage a Remote Team
Managing a remote team can be a challenge if you don’t know what you’re doing.. Let’s dive in and take a close look at how to effectively manage remote workers and teams.
Understand Not all People are Cut Out to Work Remotely
Even though most people claim they would enjoy working remotely, not everyone can do so effectively. Working remotely takes organization and self discipline. If you are in charge of managing a team of remote employees, you need to know that your workers are completely capable of getting their job responsibilities taken care of. If they aren’t, it’s probably a good idea to replace them with employees who. Just because someone is capable of doing a good job, doesn’t mean they are capable of doing a good job remotely.
Remember to Train
Remote workers need training just like traditional workers. They will need to be onboarded into your company and given a chance to get to know what the job is all about. Make you sure you’re available to answer questions and that you provide all necessary documentation. Give them access to your company logbook as well as company protocols, guides, and anything else that will help them do their job.
Hire people you trust, train them well, and create systems to make sure things get done. If you’ve done all that, you don’t need to micromanage your employees and drive them crazy. Constant emails and requests can have a horrible impact on productivity. Give them the resources they need, make responsibilities clear, be specific with your instructions and empower them to do a great job without you breathing down their neck.
Create Communications Protocols
How and where should communication take place. Different communication tools serve different purposes. Outline all this in a communication protocol. For example, you may want to use email for new requests, Basecamp for collaborating on a specific project, and a teamspir.it logbook for checking in and keeping the team up to date.
Also include time boundaries in your protocol. When are employees on the hook for responding and when can they unplug? How often should they be checking in? Outline all of this so everyone knows what to expect.
Set a Good Example
Even though you are the team manager, you should still work and act in the same way that you want your team to work and act. For example, if you want your employees to respond to email inquiries within three hours, you need to do the same yourself.
Managing your remote workers doesn’t have to be a headache. In fact, with a bit of patience and common sense, effective management can be sustained on a daily basis.